info@knowbility.co.za
+27 11 568 1132

CUSTOMER SUPPORT SALES COURSE

COURSE OVERVIEW

An industry relevant, internal sales focussed training pillar designed for staff operating in an environment where it is important to satisfy immediate customer requirements and to maximise revenue with each customer.

COURSE MODULES

  • Overview of internal sales in the construction industry
  • Time management and activity planning
  • Formulating revenue generating activities
  • Effective sales communication methods
  • Customer objection handling
  • Sales calls: Script writing
  • Client needs analysis and its relationship to your product offering
  • Identifying upselling and cross-selilng opportunities
  • Setting goals and KPIs to measure success

COURSE DETAILS

Course duration is flexible from weekly 1-hour sessions to full day sessions – the choice is yours!

Instructor-led presentation of course material in Gauteng or MS Teams to 5 – 10 attendees per session.

Learner workbook provided with practical activities, further reading links, and YouTube links.

Certificate of completion will be issued to each participant after successful attendance of each course.

One month of free telephonic and or email support is provided to all successfull attendees of a course.

DID YOU KNOW?

According to a Salesmate survey conducted in 2021, “Internal sales representatives are able to generate 20% more cold calls, 8.8% more emails, 49% incremental customer touch-points and 10.2% more voice notes than external sales representatives”.

TELL ME MORE

TESTIMONIAL

The 12-week training pace was perfect to ensure incremental sales focused change across the customer support team.  The team enjoyed the training, and I could see the direct implementation of key learnings on a weekly basis by the staff.  From a management perspective, I also have the necessary tools to guide them going forward.  The virtual sessions were kept fun and informative which increased engagement and adoption.  Thanks Knowbility!

Lixil Africa - Samantha Pretorius
Lixil Africa - Samantha Pretorius
Leader - Customer Service SA

"I really appreciated the personal attention we received from the Knowbility Team. It was very helpful to talk marketing and sales tools with people who really get the construction industry. I definitely recommend investing some time with them."

Teva Windows - Briony Hillier
Teva Windows - Briony Hillier
General Manager

"The course material resonated with my team as very relevant to their role in the building industry and made the training even more impactful. We have taken away useful and practical specifier and building sales knowledge and techniques that we can’t wait to put into practice."

Kansai Plascon - Carol Ras
Kansai Plascon - Carol Ras
Marketing Manager